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AI Chatbot Platforms Compared

7 ai chatbot platforms on the details each provider publishes — as at 2026-09-24. A comparison, not a ranking.

By
Amir Wahab
Edited by
Amir Wahab
Published
Reading time
1 min read
A support staffer at a laptop showing a chat conversation in a bright officeAI image by LocalRank

This page sets 7 ai chatbot platforms side by side on what each provider publishes — free plan, channels supported, ai on entry paid plan, standard entry price — as at 2026-09-24. For a Singapore small business choosing an AI chatbot or customer-support platform, which vendors offer a free plan, what channels does each support, what AI comes with the entry paid plan, and what is the standard ongoing entry price? It does not rank them or say which is right for you; it lays out comparable facts so you can judge against your own needs. Promotional and intro prices are suppressed; the standard ongoing rate is shown.

AI Chatbot Platforms Compared — published details as at 2026-09-24. Comparison, not a ranking.

  • Intercom

    Free plan
    No (14-day free trial only, no free plan)
    Channels supported
    Entry 'Essential' plan: live chat, support email, in-app messages, banners, tooltips; SMS, WhatsApp and phone are pay-as-you-go add-ons
    AI on entry paid plan
    Fin AI Agent included on all plans; charged separately from US$0.99 per Fin outcome (resolution)
    Standard entry price
    US$29/seat/mo (Essential, billed annually; distinct month-to-month rate not published)

  • Tidio

    Free plan
    Yes (Free plan, 50 conversations/mo)
    Channels supported
    Website live chat, email, Facebook Messenger, Instagram, WhatsApp
    AI on entry paid plan
    Starter includes 50 one-off Lyro AI Agent conversations (one-time, not monthly); recurring Lyro AI capacity is a separate add-on
    Standard entry price
    US$24.17/mo (Starter, billed annually / '2 months free'; month-to-month rate not published)

  • Zendesk

    Free plan
    No (14-day free trial only, no free plan)
    Channels supported
    Suite Team: email, messaging and live chat, telephony (voice); the cheaper Support Team plan is email/ticketing only
    AI on entry paid plan
    AI agents included on every Suite and Support plan, billed per successful automated resolution; per-resolution price and any included allowance not published
    Standard entry price
    US$55/agent/mo (Suite Team, billed annually; email-only Support Team is US$19/agent/mo; monthly-billed rates not published)

  • Freshchat

    Free plan
    Yes (Free plan, up to 10 agents)
    Channels supported
    Chat widget (web and mobile) and email/shared inbox on all plans; Growth adds Facebook, Instagram, WhatsApp, SMS, LINE and Google Business Messages
    AI on entry paid plan
    Growth includes Freddy AI Agent: first 500 sessions included, then US$49 per 100 sessions; Freddy AI Copilot is a separate add-on (US$29/agent/mo billed annually)
    Standard entry price
    US$19/agent/mo (Growth, billed annually; month-to-month rate not published)

  • Crisp

    Free plan
    Yes (Free plan, 2 seats)
    Channels supported
    Website chat, email, WhatsApp, Messenger, Instagram, Telegram, X, SMS, Viber, LINE, phone
    AI on entry paid plan
    Mini includes an AI writing assistant plus US$5 of AI credits (Crisp estimates ~90 automated conversations); the autonomous AI agent and AI chatbot builder appear only on higher plans
    Standard entry price
    US$45/mo per workspace (Mini, monthly rate; 4 seats included)

  • Chatbase

    Free plan
    Yes (Free plan, 50 message credits/mo, 1 AI agent)
    Channels supported
    Website widget/embed, email, WhatsApp, Messenger, Instagram, Slack, voice; API and third-party integrations
    AI on entry paid plan
    Hobby: 700 message credits/mo and 1 AI agent included (Chatbase is AI-native)
    Standard entry price
    US$40/mo (Hobby, month-to-month; annual billing carries a 20% discount, suppressed here)

  • Gorgias

    Free plan
    No (7-day free trial only, no free plan)
    Channels supported
    Email, live chat, Instagram and Facebook messaging included; SMS and voice/phone are paid add-ons; WhatsApp not confirmed as an included channel
    AI on entry paid plan
    AI Agent available on every plan, billed on an outcome basis per conversation it resolves without human handover; no fixed included-resolution allowance published
    Standard entry price
    US$10/mo for up to 50 billable tickets (Starter, 3 seats; overage ~US$0.40/ticket)

Where these figures come from

Each row is taken from the provider's own published information, current as at 2026-09-24:

  • Intercom — intercom.com
  • Tidio — tidio.com
  • Zendesk — zendesk.com
  • Freshchat — freshworks.com
  • Crisp — crisp.chat
  • Chatbase — chatbase.co
  • Gorgias — gorgias.com

What this page cannot tell you

  • Prices are the vendor's published standard rate as at 2026-09-24 and change often.
  • Global tools; pricing models vary (per seat vs per resolution vs per workspace vs per contact/ticket) and are not directly equivalent line for line.
  • Several vendors publish only an annual-billed rate; the effective monthly figures shown for Intercom, Tidio, Zendesk and Freshchat reflect an annual commitment, and separate month-to-month rates were not published.
  • For Intercom, Zendesk, Freshchat and Gorgias the AI agent is billed per resolution/session in addition to the base plan, so the entry price is not the full cost of AI usage.
  • Gorgias entry-plan figures were confirmed from Gorgias's own site because its /pricing page renders prices via JavaScript that could not be read directly; the monthly-vs-annual basis of the US$10 Starter price is not disambiguated on the official static content.
  • ManyChat was excluded: every official manychat.com URL returned HTTP 403 (bot protection), which was not bypassed, so no figures could be verified from its official site.
  • Currency for Crisp is inferred from the '$' symbol shown on its English pricing page; regional/EUR variation was not established. Freshworks localizes pricing by region and the USD figure is from its global page.
Update history

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About the author

Amir Wahab

Founder and Editor

Amir Wahab is the founder and editor of LocalRank, an independent Singapore rankings and local guides publication.

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